Change things up

Fractaldev enables small and mid-size businesses to reinvent their business models with our technical Business Process Outsourcing (BPO) solutions.

Our service-based approach provides integrated solutions so you can dedicate your time and energy to the very important task of running and growing your business.

OUR SERVICES

Fractaldev provides development of software based on open source and Microsoft technologies.

Contact Center

Contact Center

Fractaldev is a global provider of outsourced services for companies looking for an affordable solution to their software development, Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and contact service requirements.

Our team of highly committed and trained industry professionals deliver outstanding customer service and support to help our partners drive more customers in a cost-efffective manner.

What we offer

  • Reliable 24-7-365 solution
  • Management staff educated and trained in the US
  • Highly trained resources based on the requirements and program you provide
  • Team is educated and fluent in written and spoken English with solid communication skills
  • Strong work ethics, loyalty and make-it-happen attitude

Inbound Services

  • Interactive Voice Response (IVR)
  • Dedicated inbound lines including international and toll-free
  • Front end messaging and call routing
  • Technical support and help desk
  • Live web chat and email response
  • Inbound answering service
  • Customer service
  • Telemarketing solutions
  • Customer acquisition
  • Customer care
  • Direct response
  • Up sales and cross sales
  • Reporting
  • Order taking and fulfillment
  • Appointments/Reservations
  • Billing and payment support

Outbound Services

  • Lead generation
  • Lead qualification
  • Account profiling
  • Appointment setting
  • Surveys

We provide services with a methodological system, allowing us to quickly and efficiently support our clients’ needs without compromising quality and efficiency. Our direct control over relevant functions, rapid responses to queries, and emphasis on achieving goals and visions enable us to offer specific services that promote and increase customers’ objectives and obtain the optimum for customer care.

We continually strive to fulfill the best in requirements for the rising field of providing outsourcing services that are affordable, highly supportive of our partners’ objectives and visions with resources that achieve the excellent standards that you deserve.

Staffing

Staffing

When you choose Fractaldev as your Business Process Outsourcing (BPO) partner, you can be assured that you're working with a company that you can trust is committed to your success and treats every project and with the utmost care and attention to detail.

Professional - Our managing staff of experienced professionals, educated and formerly based in the US, believes in hands-on management and accountability and expects such from our team of resources.

Skilled - Our staff is educated, professional, trained, loyal and selected for their work ethics, dependability, and resourcefulness along with other things relevant to their assigned tasks.

Dedicated - Your resource is 100% dedicated so there is continuity and forward momentum because your project is their only focus.

No Surprises - All costs are covered in your package.

Focused- Because you don't have to deal with any HR or facilities-related issues, you can dedicate your focus on your business.

Web Development

Web Development

WEBSITES

High-speed, high-performance optimized websites

WEB APPLICATIONS

Custom administrative web applications accessible from the cloud across several platforms including ecommerce, CMS, CRM, business process automation, user portals and membership sites

Mobile Applications

Mobile Applications

Mobile games

We design games for SmartPhone, iPhone, Tablet and iPad. We value simplicity and intuition. We design our mobile games to be user friendly and easy to understand. All these are made possible by Unity 3D.

Utility apps

Designing simple and handy mobile applications for Android and iOS users is another service that we offer. Using PhoneGap as our framework we can create a range of software, from a simple GPS tracker to an offline version of web applications.

Our Work

WHAT OUR CUSTOMERS HAVE TO SAY

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